Exchange Policy

At Virelle®, we want you to feel confident in your purchase. If your item is not the right size, fit, or style, we offer exchanges for eligible items.

Exchanges

We accept exchanges for items that:

• Are unused and in original condition
• Are returned in their original packaging
• Show no visible signs of wear, damage, or alteration

To request an exchange, please contact our support team with your order number and the reason for the exchange. Once your request is reviewed and approved, we will provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not the item you ordered, please contact us as soon as possible with photos of the issue. We will gladly arrange a replacement or exchange at no additional cost.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Final sale items
• Gift cards
• Items that have been used, worn, washed, or damaged after delivery

Processing Time

Once your returned item is received and inspected, we will process your exchange as quickly as possible. You will receive an email confirmation once your replacement item has been shipped.

Contact Us

If you have any questions about an exchange, please contact our support team through the contact page on our website.